Frequently Asked Questions

• If you sign up for our newsletter you'll receive a discount on your first purchase. You'll also be the first to know about VIP sales and discounts. Sign up here! 

• We accept payments through our online shop using a major credit card, PayPal, Amazon Pay, or ShopPay.

• Orders sent or shipped within the state of Oklahoma will be charged sales tax.
• Additional states may be subject to sales tax if applicable.

The Party Darling is an online retailer, not a wholesaler or manufacturer. While we do not offer wholesale pricing, we do carry a variety of party supplies available for purchase in larger quantities. The available stock count is displayed on each product page. If you need more than what’s shown, please contact us, and we’ll do our best to accommodate your request!

• Orders are processed and shipped within 1-2 business days after placing the order. Orders placed on holidays and weekends are processed the following business day.
• We are located in the United States and ship all orders from Tulsa, Oklahoma.
• Shipping time depends upon shipping method, package size, and location.
• You will receive an email when your package ships with the expected arrival date.
• We cannot be responsible for transit times, which is the carrier's responsibility.
• Please refer to our Shipping Policy page for complete details.

• We currently ship to the United States, Canada, and Mexico only. 
• Delivery estimates can take up to a month in some cases. We recommend ordering at least 2 weeks in advance.
• Your order may be subject to import duties and taxes (including VAT), which incurs once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer. 
• We cannot be responsible for lost or stolen packages once we have sent items to the carrier. We cannot track the package once it leaves the U.S. If you are concerned about this, please purchase insurance. 
• We DO NOT ship orders to third party international cargo export shipping companies. The final destination for the package must be in Canada, Mexico, or the U.S. If you place an order to ship to one of these companies, we will cancel the order.

• We process and package our orders quickly, so please contact us immediately to see if the order is still in process. If so, then we would be happy to add to the order and send you a revised invoice.
• It is possible that the order is already packaged for shipping and then we would not be able to add to that package. You will then have to place another order.

• At this time, we can only offer free standard shipping to the continental United States on orders of a minimum of $35. This excludes Alaska and Hawaii.
• If you select free shipping, we will send via the most affordable shipping option, which may not be the fastest. If you need your package sooner, please purchase a shipping method that meets your delivery needs.

• Please let us know of changes as soon as possible. After the package has been processed and delivered to the carrier, we will be unable to make any changes.
• The customer is responsible for ensuring we have the correct address before shipping.
• We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address.
• Reshipment on packages returned to us due to incorrect address reship at the customer's cost.

• Please allow up to 2 business days for your order to be processed and shipped out.
• Once the order has been shipped, you should receive a shipping confirmation with tracking information at the email address provided when the order was placed
• If you cannot find the shipping email in your inbox, please be sure to check your spam or junk file before contacting us for status.

• If packages are lost or stolen in transit, please understand that we are not liable once they have been delivered to the carrier.
• Unless you have opted to insure these packages, we cannot be responsible for any refunds on lost or stolen packages. 
• Be sure to check with your neighbors and surrounding area to locate the package and then contact your local post office if you are unable to locate the package.
• Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.

• We hope you are happy with your party goods, but if the products you purchase don't work out, you can return them to us for a refund. Please see below for more information on our return policy.
• We will issue a refund for returns received within 30 days of the original purchase date.
• Clearance items, custom products, and seasonal/holiday merchandise are final sale and are not eligible for return.
• All returned items must be unused and in their original packaging.
• Return shipping costs are the responsibility of the customer. We will not refund the original shipping costs.
• To return an item, please package it with your proof of purchase, then mail your return to the following address: The Party Darling, 4025 E 120th Street, Tulsa, Oklahoma 74137
• Once we receive the returned item, refunds will go directly back to the funding source used for the purchase. Please note that it may take up to a week for the credit to show up in your account.

• Please contact us as soon as possible, and we'll ship out the correct items immediately, along with a prepaid label to return the incorrect item if necessary.
• Please let us know what you ordered and what you received in its place.

• Please note that the actual product color may vary slightly from the photo in the listing because of differences in computer monitors, smartphone/tablet screens and even product dye lots.
• We do our best to coordinate our products into colors and themes for you but cannot guarantee an exact match.
• Please contact us if you have any questions about matching products. We are happy to send actual photos if needed.

Verify the Website URL: Our official website is www.thepartydarling.com. Our Etsy store is https://www.etsy.com/shop/ThePartyDarlingShop. Any other domain is not affiliated with us.

Check for Secure Payment Methods: We only process payments through trusted providers. If a site asks for unusual payment methods (such as wire transfers or gift cards), it is likely a scam.

Confirm Emails from Us: Official emails will come from an @thepartydarling.com address.

Order Confirmation Emails: Customers who place an order through our official website will receive an order confirmation email from us. If you do not receive one, please contact us to verify your order.

If you come across a suspicious website or receive an email pretending to be from The Party Darling, please report it to us immediately at hello@thepartydarling.com.
If you have entered personal or payment information on a fraudulent site, contact your bank or payment provider as soon as possible.