What methods of payment do you accept?
We accept payments through our online shop using a major credit card or PayPal.
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Orders placed on holidays and weekends are processed the following business day. We are located in the United States and ship all orders from Tulsa, Oklahoma. Shipping time is dependent upon shipping method, size of package and location. You will receive an email when your package has been shipped and the expected arrival date. We cannot be responsible for transit times, which is the responsibility of the carrier. Please refer to our shipping information page for complete details.
What is your return policy?
We hope you are happy with your party goods but if the products you purchase don't work out, we will issue a refund for returns received within 14 days of the original purchase date. Clearance items, custom products, and seasonal/holiday merchandise may not be returned. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. Items must be unused and in their original packaging to be considered and you must notify us first for approval.
How do I know if the color(s) in product photo will be close to the actual product?
Please note that the actual product color may vary slightly from the photo in the listing because of differences in computer monitors, lighting and even product dye lots. We do our best to coordinate our products and printable party packages for you but cannot guarantee an exact match. Please convo us if you have any questions about matching products. We are happy to send actual photos if needed.
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