FAQ

We accept payments through our online shop using a major credit card or PayPal.

Orders are typically processed within 1-2 business days. Custom party boxes within 2-3 business days. There may be times when items are temporarily out-of-stock or on back order. We will notify you of any delays.

Orders placed on holidays and weekends are processed the following business day. We are located in the United States and ship all orders from Tulsa, Oklahoma. Shipping time is dependent upon shipping method, size of package and location. You will receive an email when your package has been shipped and the expected arrival date. We cannot be responsible for transit times, which is the responsibility of the carrier. Please refer to our shipping information page for complete details.

Orders sent or shipped within the state of Oklahoma will be charged 8.517% sales tax.

Currently, we ship to the United States, Canada, and Mexico. Please note that we are NOT responsible for any additional fees charged by the postal service and customs upon arrival. We cannot be responsible for lost or stolen packages once we have sent items to the carrier. Please refer to our shipping information page for complete details.

We process and package our orders quickly, so please contact us immediately to see if the order is still in process. If so, then we would be happy to add to the order. It is possible that the order is already packaged for shipping and then we would not be able to add to that package. You will then have to place another order.

Orders can only be canceled if the order has not been processed for shipping. Please contact us as soon as possible, and we will make every attempt to pull the shipment and refund the purchase.

At this time, we can only offer free standard shipping to the continental United States on orders of minimum $75.

Please let us know of changes as soon as possible. After the package has been processed and delivered to the carrier, we will be unable to make any changes. The customer is responsible for ensuring we have the correct address before shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. Reshipment on packages returned to us due to incorrect address reship at the customer's cost.

Please allow up to 3 business days for your order to be processed and shipped out. Once the order has been shipped, you should receive a shipping confirmation with tracking information at the email address provided when the order was placed. If you cannot find the shipping email in your inbox, please be sure to check your spam or junk file before contacting us for status.

If packages are lost or stolen in transit, please understand that we are not liable once they have been delivered to the carrier. Unless you have opted to ensure these packages, we cannot be responsible for any refunds on lost or stolen packages. Be sure to check with your neighbors and surrounding area to locate the package and then contact your local post office if you are unable to locate the package. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.

We hope you are happy with your party goods, but if the products you purchase don't work out, we will issue a refund for returns received within 14 days of the original purchase date. Clearance items, custom products, seasonal/holiday merchandise, and final sale items may not be returned.

Custom party boxes must be returned in full, individual items will not be accepted.  All individual items in the box must be unopened and in their original packaging to be accepted for a refund.

Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. Items must be unused and in their original packaging to be considered and you must notify us first for approval.

If you received a promotional discount or free shipping on your order, that amount would be deducted from your return.

Your credit/refund will be issued within 1 to 2 weeks from the time the goods are received. Refunds will be issued to the original funding source. 

Please contact us as soon as possible, and we'll ship out the correct items immediately, along with a prepaid label to return the incorrect item if necessary. Please let us know what you ordered and what you received in its place.

If you sign up for our newsletter you'll receive a discount on your first purchase. You'll also be the first to know about VIP sales and discounts. Sign up here! 

Please note that the actual product color may vary slightly from the photo in the listing because of differences in computer monitors, smartphone/tablet screens and even product dye lots. We do our best to coordinate our products into colors and themes for you but cannot guarantee an exact match. Please contact us if you have any questions about matching products. We are happy to send actual photos if needed.

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Great quality merchandise, fast shipping, STELLER customer service!
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